--- HOW DO I PLACE MY ORDER ---
Your orders can be placed quickly and easily via our website. Just add the products you want to your cart and go to the
checkout. After giving us the necessary information we need for your order, you can place your order and look forward
to the delivery of your new items.
--- HOW IS MY PAYMENT PROCESS ---
We work with a well-established payment provider called Stripe.com all communication is done via a fully secure connection. Payment can be made by any of the methods specified in the payment section of the website and payment will be debited and cleared from your account prior to despatch of orders.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. All items remain the property of A Splash of Colour Ltd until paid for in full.
--- WILL PAYMENT BE TAKEN IN DIFFERENT COUNTRIES ---
All prices are stated in Pound Sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the checkout.
--- HOW MUCH IS POSTAGE/SHIPPING? ---
At A Splash of Colour, we sell many different products that need to be delivered in a range of shipping methods from lamps to sofas. The shipping information for each product is noted on the product details page prior to purchase. All delivery times are also noted on the product details page but please note occasionally delivery times can vary depending on destination, Bank Holidays, adverse weather conditions, etc. On top of the shipping cost, there are also costs associated with the picking, packaging (especially larger household items like mirrors, table, chairs and sofas), etc. People are inclined to compare all shipping rates to huge companies who are doing bulk business and receive massive discounts from the postage company. We are an independent company working with an independent fulfilment process. We are focused on quality and making sure your products arrive in a timely manner and in good condition. We do not ship on Saturdays, Sundays or Holidays. All orders placed after 12pm on a Friday and on Saturday and Sunday will be processed that following Monday. Customers purchasing outside the UK will be responsible for paying any import duties imposed by the destination country.
--- HOW DID YOU DELIVER MY ORDER IN SEPARATE PACKAGES? ---
Some items are shipped separately. We do this for a number of reasons, the most common being weight and postal class, and to facilitate processing as the items are often coming from different suppliers. Some items come pre-packaged from the manufacturer. Email firstname.lastname@example.org with any questions regarding your shipment.
--- WHAT IS YOUR ORDER CANCELLATION POLICY? ---
After you confirm your order, your order begins processing immediately. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled. If you wish to cancel your order, please contact customer support immediately at email@example.com. If you have changed your mind about the order and it is too late to cancel, be assured that you can return any unwanted items to us, unless it is a special order or noted on the website after you receive them in accordance with our Returns Policy.